I. MINIMUM REQUIREMENTS II. GENERAL TECHNICAL ISSUES III. GENERAL GAME ISSUES IV. CONTACTING SIERRA ========================= I. MINIMUM REQUIREMENTS ========================= PC ---- Windows 95/98/2000 Pentium 133 32MB RAM 95 MB hard drive space, plus 30 MB of swap space 4x CD-ROM drive 800x600 256 colors Mouse Preferred: Pentium 200 64MB RAM Macintosh ----------- Mac OS 8.5.1 PowerPC 233 32MB RAM 95 MB hard drive space 4x CD-ROM drive 800x600 16-bit Mouse Supports ---------- Windows-compatible game pads and joysticks ============================== II. GENERAL TECHNICAL ISSUES ============================== Speed and Color Issues ----------------------- Thrillride can run using either 256, or 65000 colors. The 65000 color display looks great, but is far more than the minimum machine can handle. The first time you run Thrillride, it will try to pick the best setting for your machine. You may want to change this setting to suit your preferences. If you have a speedy computer, make sure to try selecting 65000-color Graphics from the Advanced Preferences Menu. You can get to the Advanced Preferences Menu by choosing Preferences from the Main Menu, then clicking on the Advanced button. If you have speed problems, you can reset the graphics and sound to their lower settings to improve game speed. Also lowering the Detail Level in the Preferences Menu should make the game run faster. Some video cards have trouble with 65000-color graphics. You can get around these problems by either resetting the graphics to 256-color, in the Advanced Preferences Menu, or try installing an updated driver for your video card. Updated drivers can generally be found at your video card manufacturer's web site. In particular, we have had noted trouble with the Beta Voodoo3 drivers. We recommend using the Voodoo3 retail WHQL certified drivers. Startup Issue -------------- If your game will not startup correctly, or has graphic problems when starting up, you may have a setting selected that does not work well with your Graphics drivers. Try holding the SHIFT key down while starting the game to reset these settings. This will force 256-color graphics and 8-bit sound to be selected. Full-Screen Issue ------------------ Some video cards have color problems when you choose Full Screen from the game's Preferences screen. If you ever get a black screen after choosing the Full Screen option, hold the ALT button and press the F4 key. Then simply re-run 3D Ultra Pinball Thrillride. The game should run in a full screen now without any problems. You will not be able to turn off 'Full Screen' mode and run in a Window, unless you have a high-resolution desktop (greater than 800x600) with enough colors. Minimizing Issue ----------------- Some systems, particularly Windows 2000, have color glitches after Minimizing a Full-screen 256-color Thrillride game. You can get around this by either running in changing your games Preference settings to Windowed mode, or 65000 color mode. Sticky Keys ------------ If you use the Windows Accessibility 'sticky keys' feature, it may cause your computer to display an alert message when you repeatedly press the SHIFT key. To fix this problem, you can change your Pinball controls so you don't use the SHIFT key, or you can disable 'sticky keys'. To find out how to change your game controls, check the manual inside the CD Case. You can use a GamePad/Mouse to play, or change the keyboard controls so the SHIFT key is not used. To disable 'sticky keys': 1. Click the Start button on the Windows taskbar. 2. On the Settings menu, click Control Panel. 3. Double-click the Accessibility Options icon. 4. On the Keyboard tab, clear the 'Use StickyKeys' check box. 5. Click the 'Apply Now' button and 'OK' button. Install Issue -------------- 3D Ultra Pinball Thrillride installs and uses the latest DirectX drivers (version 7.0a) if you do not already have them. The latest Indeo Interactive Video drivers are also installed and required to view the videos. ========================== III. GENERAL GAME ISSUES ========================== Saved Games Do Not Count Towards a High Score ----------------------------------------------- If you decide to save your game while playing 3D Ultra Pinball Thrillride, your game will become exempt from any placement on the High Scores board. This helps keep hackers who might edit their saved games from appearing on the world-wide high score board. See your game manual for notes about the world-wide high score board. IV.CONTACTING SIERRA ======================= A) Customer Service, Support, and Sales B) Technical Support C) Legal Information A) Customer Service, Support, and Sales ---------------------------------- United States U.S.A. Sales Phone: (800) 757-7707 International Sales: (425) 746-5771 Hours: Monday-Saturday 7AM to 11 PM CST, Sundays 8 AM to 9PM CST FAX: (402) 393-3224 Sierra Direct 7100 W. Center Rd STE 301 Omaha, NE 68106 United Kingdom Havas Interactive Main: (0118) 920-9111 Monday-Friday, 9:00 a.m. - 5:00 p.m. Fax: (0118) 987-5603 Disk/CD replacements in the U.K. are £6.00, or £7.00 outside the UK. Add "ATTN.: Returns." 2 Beacontree Plaza, Gillette Way, Reading, Berkshire RG2 0BS United Kingdom Havas Interactive France 32, Av de l'Europe Bât Energy 1 (2e étage) 78 140 VELIZY France Téléphone: 01-30-67-90-50 Lundi au Jeudi de 10h à 19h Vendredi de 10h à 18h Fax: 01 30 67 90 65 Germany Havas Interactive Robert-Bosch-Str. 32 D-63303 Dreieich Deutschland Tel: (0) 6103-99-40-40 Montag bis Freitag von 10hr - 19hr Fax: (0) 6103-99-40-35 Mailbox:(0) 6103-99-40-35 On-Line Sales CompuServe United Kingdom:GO UKSIERRA CompuServe France: GO FRSIERRA Internet USA: http://www.sierra.com Internet United Kingdom: http://www.sierra-online.co.uk Internet France: http://www.sierra.fr Internet Germany: http://www.sierra.de Disk and or Manual Replacement: Product Returns: Sierra On-Line Returns 4100 West 190th Street Torrance, CA 90504 Sierra On-Line Fulfillment 4100 West 190th Street Torrance, CA 90504 NOTE: To replace your disk(s) please send only Disk #1 (or the CD) and copy of your dated Receipt, if less then 90 days. After 90 days please include a $10 handling fee along with Disk / CD #1. For Documentation, please include a $ 5.00 handling fee and a photocopy ONLY of disk #1. Payment should be made at the time of your request. Sorry, no credit cards. * Returns to this address valid in North America only. B) TECHNICAL SUPPORT ------------------------- North America Sierra On-Line offers a 24-hour automated technical support line with recorded answers to the most frequently asked technical questions. To access this service, call (425) 644-4343, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write, or fax us with your questions, or contact us via our Web site. Sierra On-Line Technical Support P.O. Box 85006 Bellevue, WA 98015-8506 Main: (425) 644-4343 Monday-Friday, 8:00 a.m.- 4:45 p.m. PST Fax: (425) 644-7697 http://www.sierra.com support@sierra.com United Kingdom Havas Interactive offers a 24-hour Automated Technical Support line with recorded answers to the most frequently asked technical questions. To access this service, call (0118) 920-9111, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write, or fax us with your questions, or contact us via our Internet or CompuServe sites. Havas Interactive 2 Beacontree Plaza, Gillette Way, Reading, Berkshire RG2 0BS United Kingdom Main: (0118) 920-9111 Monday-Friday, 9:00 a.m. - 5:00 p.m. Fax: (0118) 987-5603 http://www.sierra-online.co.uk France Havas Interactive France 32, Av de l'Europe Bât Energy 1 (2e étage) 78 140 VELIZY France Téléphone: 01-30-67-90-50 Lundi au Jeudi de 10h à 19h Vendredi de 10h à 18h Fax: 01 30 67 90 65 http://www.sierra.fr Germany Havas Interactive Robert-Bosh-Str. 32 D-63303 Dreieich Deutschland Tel: (0) 6103-99-40-40 Montag bis Freitag von 9 - 19Uhr Fax: (0) 6103-99-40-35 Mailbox: (0) 6103-99-40-35 http://www.sierra.de Spain Havas Interactive Avenida de Burgos 9 - 1º OF2 28036 Madrid Spain Teléfono: (91) 383-2623 Lunes a Viernes de 9h30 a 15h y de 16h a 18h30 Fax: (91) 381-2437 Italy Contattare il vostro distribotore. C) Sierra Warranty & Legal Information ---------------------------------------- Sierra's end user license agreement, limited warranty and return policy is set forth in the EULA.txt, found on the CD, and is also available during the install of the product. Copyright (2000 Sierra On-Line, Inc.)